Returns & Refunds
Returns & exchanges
Because every keychain is printed with your specific vehicle number, name and contact details, it can't be resold to anyone else — so our return policy is built around fixing genuine problems with your order rather than general change-of-mind returns.
Last updated: 1 August 2026
Made-to-order items
As a personalised, made-to-order product, we're unable to accept returns or exchanges simply because you've changed your mind after the design has gone to print. Please double check the vehicle number, name and contact number on the live 3D preview before checking out — that preview reflects exactly what gets printed.
When we will replace or refund your order
- The keychain arrives damaged, cracked, or with a print defect
- The vehicle number, name or contact details printed don't match what you submitted at checkout
- The order is lost in transit and confirmed as such by the courier
In any of these cases, contact us within 48 hours of delivery (or of the expected delivery date, for a lost shipment) with your order reference and clear photos of the item and packaging. We'll arrange a free reprint and reship, or a refund to your original payment method, whichever fits the issue.
Cancellations
Because printing usually begins soon after payment, we can only cancel an order for a full refund if production hasn't started yet. Message us immediately after checkout if you need to cancel or change something — we'll do our best, but can't guarantee a change once your plate is on the print bed.
Refund method and timing
Approved refunds are issued to the original payment method via Razorpay. Depending on your bank or card issuer, it can take 5–7 working days for the refund to reflect after we process it on our end.
How to request a return, replacement or refund
- Contact us with your order reference and a short description of the issue.
- Attach photos if the item arrived damaged or incorrect.
- We'll confirm the next step — reprint, reship, or refund — usually within 1–2 working days.